Platinum Hotel

Its a great hotel in the middle of the city. The service is great, rooms are spacious & the food is good (breakfast always had Indian hot food along with omelette & continental food). The hotel is near the main market & thus everything is available nearby, including a direct public AC bus to/from Airport

Certainly doesn't feel like a 4* Hotel to me. Good points: * Staff around the hotel is really nice * Location is nice, plenty of shops and restaurants around * Breakfast is tasty * Wifi is OK Bad points: * Place is deserted. No people there at all therefore no buzz or ambiance * Pools and Gym close early at 8.30pm. Pool is open to outside guest as well as hotel guests. * Only 1 restaurant open and again always completely empty. Upstairs restaurant never opened at all. Bad experience: *Customer service is lacking on the Welcome Desk. I was asked (twice!) to pay a "deposit" despite my reservation being paid in Full in advance. After 3 says when Manager came they called me to a desk to say payment has been taken by a mistake as they didn't know I paid in Advance (despite me saying I did). They said that the refund will be in local currently which I was fine with. HOWEVER, it turned out that the refund was in Cash and given to me on my last day of stay. I was at loss for a) Bank Fees for the transaction (£38) and Conversion back to GBP (£50+) and they couldn't care less. Their reply was that they too "lost 5% commission" because of this mistake too... How is that my fault?

My stay at this hotel was good, comfortable and worth while. The bed was very comfortable and so was the hospitality. The staff were excellent, went all out to make my stay worth it, and even guided me where and how to get about. Loved the warm friendly staff and the cleanliness of the well kept hotel. Will highly recommend this hotel and will definitely come back again.

Very Good