Platinum Hotel

Very nice staff. They allowed me free late check out since my flight was cancelled. Great breakfast buffet. I wanted to check out the pool but didn't have time.

Pleasant 1 night stay & airport pickup. Taxis are super expensive in Muscat! Room was large, adequate amenities but mattress was a bit saggy, not a nice pillowtop. Pillows ok but only 2 on queen size bed. Shower gel, shampoo but no hair conditioner which I thought was odd. Body lotion, shower cap etc. Only 1 bath towel. Not that I would waste 1 for a 1 might stay. Buffet breakfast very basic with omelette station. Hotel is clean & well decorated. Staff was pleasant enough. Easy check in & check out. Pool was so overheated, but on rooftop so had a morning swim. Ladies gym has 1 bike that doesn't work & 2 treadmills & a universal gym with 1 broken cable on the side. TV in gym, made use of treadmill & free weights. Massage room but no time to try that. Spar grocery store 1 block away if you need to buy cold drinks or fruit etc. Room had fridge. Good selection of tv stations. Room safe.

Its a great hotel in the middle of the city. The service is great, rooms are spacious & the food is good (breakfast always had Indian hot food along with omelette & continental food). The hotel is near the main market & thus everything is available nearby, including a direct public AC bus to/from Airport

Certainly doesn't feel like a 4* Hotel to me. Good points: * Staff around the hotel is really nice * Location is nice, plenty of shops and restaurants around * Breakfast is tasty * Wifi is OK Bad points: * Place is deserted. No people there at all therefore no buzz or ambiance * Pools and Gym close early at 8.30pm. Pool is open to outside guest as well as hotel guests. * Only 1 restaurant open and again always completely empty. Upstairs restaurant never opened at all. Bad experience: *Customer service is lacking on the Welcome Desk. I was asked (twice!) to pay a "deposit" despite my reservation being paid in Full in advance. After 3 says when Manager came they called me to a desk to say payment has been taken by a mistake as they didn't know I paid in Advance (despite me saying I did). They said that the refund will be in local currently which I was fine with. HOWEVER, it turned out that the refund was in Cash and given to me on my last day of stay. I was at loss for a) Bank Fees for the transaction (£38) and Conversion back to GBP (£50+) and they couldn't care less. Their reply was that they too "lost 5% commission" because of this mistake too... How is that my fault?

My stay at this hotel was good, comfortable and worth while. The bed was very comfortable and so was the hospitality. The staff were excellent, went all out to make my stay worth it, and even guided me where and how to get about. Loved the warm friendly staff and the cleanliness of the well kept hotel. Will highly recommend this hotel and will definitely come back again.

Very Good

Staff are friendly and nice. Very clean and tidy. Good facilities at the hotel with Coffee and tea in the room.Busy area of the city with Loads of restaurants and services around and cheap laundry So closed to hotel entrance. Wifi was so good.

The location, service, and food were great. Especially impressed with the food, that was of a very high quality. Unfortunately the stay was ruined by the noisy extraction system in the bathroom. This cannot be switched off, even turning all switches off it would run all the time and keep me awake.

I booked this hotel to try it as I always stay elsewhere and I was pleasantly surprised. The room was large. The pool was what sold it for me. Loved the breeze and view of the mountains. I would stay here again. WiFi was good. Bed was comfy. Bathroom was clean. View from room was nothing special. The area has lots to cafe and restaurants.