The staff was definitely excellent. A very nice breakfast is included with your stay. They offer authentic Guatemalan dishes as well as international choices (pancakes, oatmeal). The food was delicious and the presentation top notch. This place has an amazing garden and the restaurant is in the middle. You literally feel like you are in the rain forest, just beautiful. A security guard at the front door made us feel safe. The room was spacious, clean, but it had a slight moldy smell. I know it’s Antigua, but I could see the black mold on the bathroom ceiling. The hotel is located about 5 blocks from the Central Park. You have to walk about a block to start to come across businesses. The rooms are located on the street side. You hear the traffic as if you were out side. Buses, trucks, motorcycles, cars, on cobblestone street (you get the point). There was a problem with the water system when I was there. The shower went from nice to just hot or cold. I would not stay hear again mainly because of the traffic noise. I felt like a truck was going to come through the wall at any second.