Im sure the property is better when its holiday season the property as in buildings needs little attention, but things like wedges for golf clubs instead of putters no bar downstairs in disco room 2 flights up to bar and things could open longer 10am till 5 indoor pool when its to cold to swim outdoor and gym 8am till6 when on holiday may want to use it later or earlier and dinning was disaster
Familienurlaub (4 Nächte), 24. Jan.. 2020
If i go to Marrakech without doubt i will stay again,nice food,good staff and good facilities
Familienurlaub (4 Nächte), 25. Dez.. 2019
Was great for our 3yr old daughters first holiday abroad - entertainment staff were really good and lots of slides!
Very standard food but edible! Hotel room a bit shabby!
Familienurlaub (7 Nächte), 3. Okt.. 2019
New Management....The change can be seen!
2nd time staying at this hotel with friends... great time although there has been a change of management and not as good this time round...just those little extras that make a holiday have been taken away! Staff not as happy this year round....
Matt, Urlaub mit Freunden (4 Nächte), 1. Okt.. 2019
The worst management I ever seen in my life this place needs a new manager ASAP or it will close down or go out of business the place is gorgeous but the management is 0
Achraf, Familienurlaub (2 Nächte), 27. Sep.. 2019
The food was disappointing same thing for lunch and diner everyday 👎
Familienurlaub (7 Nächte), 3. Aug.. 2019
Good food and swiming facility, we called the customer service ,our neighbour next door kept on knocking 5 times in night i called costomer services but help next morning i complained no appology...its bit ssd we pay £245 a day and dont enjoy..
Familienurlaub (2 Nächte), 20. Juli. 2019
Worse property I have ever stayed in this hotel is not 4*. They gave us a room with broken balcony door which was not safe and it did not close. When we reported the problem the staff at reception and manager did not seem to care were informed someone will come to the room 24 hours we no one came and I reported the problem again it took almost 48 hours later till we were given a new room which was awful again it smelled of sewage and was dirty. The towels were not even clean. Never staying there again. The staff members don’t seem to care about customers.
Familienurlaub (3 Nächte), 25. Juni. 2019
On arrival we had to fill in yet more forms and were just taken to our room we weren't provided with any information about restaurant timings or generally where things are.
The pools are freezing, my son was shivering and crying and we went in mid June. They then said we can use thr heated pool but it was turned off so again it was also freezing cold. After 2 or 3 days the weather warmed to about 35 degrees and the pools were a bit more bearable but we could only go in for about 45mins at a time as we had to get out to wsrm up.
When complaining to guest relations, she basically couldn't be bothered to do anything about it. She said she will call the Tech people but refused to make the call in front of me. She said she would update me in a couple of hours but I never heard from her.
Apparantly there are over 40 slides but because the cold water we went on 3 and the aqua parc was pratically empty. I dont know why they dont invest in heating the pools just a little.
Staff were generally unwilling to help. I asked for milk from the restaurant for my son and he gave me a warmed carton that had been sitting on the table - he refused to get a new one from the fridge.
We had a good stay but I wouldn't reccomend and won't be going back.
Familienurlaub (7 Nächte), 18. Juni. 2019
The hotel itself deserves only 3 stars however the aqua park i would rate at 5 stars. if you are going there for the hotel only i would advise to visit elsewhere. The aquapark is great has waterslides for all ages and guards on site of every slide and pool which is a posative.
Familienurlaub (7 Nächte), 14. Juni. 2019