They where not prepared for us when we came, the room was very dirty with dead cockroach, pubic hair in the bed and dirt on the covers. Windows where cracked, spider web on the AC. We complained and they removed the cockroach, but didn’t clean anything else. We where going to Knossos and asked if we could refill our water bottles before the trip, we where then accused of being thieves and they screamed at us. The breakfast was dry bread, and they did not follow the COVID-restrictions, nobody had a facemask, 30 people stood in a tight line only to have to ask a women for every peace of bread or ham you wanted, all supervised by the manager. When we asked for our money back the insulted us some more, and accused us of blackmailing them (?)