What else can I say, but simply amazing!!! This hotel and staff are stellar! Ignacio, Sergio and the rest of the team were so kind, helpful, and friendly. My boyfriend and I got engaged while on vacation there and they celebrated and congratulated us with chocolates and a bottle of champagne, which was just so sweet and kind. Any time we had questions, they were able to help, they helped us plan a show and get a tattoo appointment and even tried to help us extend our stay with airlines, they were just the best.
My only real disappointment was that there was no available jacuzzi as we visited in cooler weather; it would have been really nice to enjoy that. They did have hydrotherapy available for a fee at the spa, but for a 5 star resort, I kind of expected a jacuzzi. Lastly, the spa was really nice, we did take advantage of the hydrotherapy/sauna special they had which came with a glass of sparkling wine. It was so nice to relax and treat our bodies after so much walking. We also scheduled massages and a mini facial, and while the staff was amazing, my deep tissue, was not a deep tissue massage, and my facial was not a facial - I essentially was given a face massage, which wasn't bad, but when you're expecting a facial - it throws you off lol.
All that said, I would absolutely stay here again in a heartbeat and hope to do so! The food at every restaurant was great and their sunset cocktail and snack were not to be missed. Highly recommend a stay here!