Ein etwas doch zu großes Hotel mit sehr vielen Osteuropäern mit schlechten Umgangsformen. Sehr laut auch am Erwachsenenpool. Ansonsten alles okay. Das Personal beim Essen ear sehr freundlich und zuvorkommend.
Für Familien mit Kindern sehr gut geeignet.
Torsten, Reise (10 Nächte), 2. Okt.. 2018
The hotel accomodation, pools and restaurants were all very good. Food at the restaurants were excellent. Service by all staff was professional and kind. We enjoyed the stay very much.
The disappointment was the beach, which did not have that much sand (for sandcastles building) and at low tide did not allow to swim very far from the shore.
With respect to the pools, there should be a policy for holding pool loungers (sunbeds) as many guests drop a towel and do not come to use them, leaving other guests without a place to lie down and enjoy.
Thierry, Familienurlaub (2 Nächte), 29. Apr.. 2021
An amazing stay
It was our first time staying there, we always had a sneak peek at the hotel from the neighbor hotel but now that was it. They still have an amazing offer for "all-inclusive" and they really mean all-inclusive. We had everything available from the main meals to drinks and snacks.
There is Seven Heights restaurant for all-day dining, serving breakfast, lunch and dinner as a buffet. There are six a la carte restaurants, most of them for dinner only, starting 6.30pm. But they cater for all tastes: Italian cuisine, Asian, Turkish (this is our favourite, we ate there twice), Seafood and Steakhouse. There are another 9 bars and outlets offering different services like a sports bar, coffee&tea house etc. Also, they are passing around the pool and beach icecream, fruits and sandwiches at certain hours.
Entertainment is for everyone and there is kids pool and Rixy Kids club (age 4-12 years), Aqua Pool and Teen's club (age 12-17 years). We haven't visited the kids club as the weather was very nice outside and the kids spent a lot of time at the swimming pool and at the aqua park.
Evening entertainment with a bit of theatre and musicals starts at 7.45pm for kids followed by the one for adults at 9.00pm. Amazing shows, we enjoyed them all.
We are 2 adults+2kids and we had one room, paid AED 2,500 for 2 nights all-inclusive. We did the reservation through @hotelsdotcom
Clementina, Familienurlaub (2 Nächte), 28. Apr.. 2021
Reise (1 Nacht), 16. Apr.. 2021
need my indemnification
my reservation room with view , and deluxe, they give me standard room in first floor i cant see any view except child pool , i need to complain this case and back my money , this is not fair , they make my holiday terrible, please i need to solve this case , i never happened with me , when i mad reservation with hotels.com ,, i need my indemnification ,, regards
Samer, Reise (1 Nacht), 8. Apr.. 2021
Overall, for the price we paid our stay was extremely disappointing. The place was chaotic and disorganised, with staff too busy and rushed off their feet to offer any level of decent service. We often got ignored, felt like we were annoying staff or simply did not receive what we had ordered.
It was meant to be all inclusive, but we had to fight to get any reservation in the a la carte restaurants and were regularly told that they were full and the buffet was open. The buffet food was APPALLING and far from 5 star, with the buffet area busy and unpleasant. When we got into the a la carte restaurants, they were good, but we didnt want to have to complain to get a reservation.
The snack bar food was some of the worst I've ever paid for, far worse than a McDonald's or other fast food. Processed, disgusting burgers with a few fries, literally, from what is meant to be a 5 star place.
In terms of COVID measures, there was nothing apart from masks. Areas were rammed full and not socially distanced, it was scary at times.
Room was fine, but nothing you wouldn't expect and did not override the issues we had. We had to make a total of 3 different complaints, as our initial complaints did not receive a promised call back from management. Shocking customer service and care for people paying a lot of their hard earnt money.
Would not recommend in any way, shape or form, unfortunately.
Kelly, Reise (3 Nächte), 3. Apr.. 2021
Hotel was so busy , service was great
Familienurlaub (2 Nächte), 2. Apr.. 2021
Jimmy, Reise (1 Nacht), 4. März. 2021
There should be two prices: with/without alcohol
Fun place for family/kids for a few nights, and all inclusive concept is good. However some drunk people getting carried away with the all inclusive, hotel was only at 50% capacity but still felt overcrowded especially at the buffet restaurant, and rooms are dated. There should be two prices, one for those who are drinking alcohol and another for those who do not want to drink alcohol.
omar, Familienurlaub (2 Nächte), 16. Feb.. 2021
Almost no restaurants were able to give reservation, very below average service in beach bar, underwhelming menu. Not impressed at all.
VIBHOR, Urlaub mit Freunden (1 Nacht), 11. Feb.. 2021