6/10 – Gut
13. Juli 2023
Hotel on the main street with the pros & contras
Although I had booked a quiet room well in advance and had made my request clear in writing, I was given a room on the very busy and very noisy main road.
The receptionist argued with me and claimed no request had been made. Then after I showed her the proof; she told me I should have booked a room at the back. Although as a non-resident I have no idea which rooms, or which side or which floor is described as "quiet".
However, an absolute no go blaming the customer and not even being able to go out of their way to check if there is any way to offer a quiet room to the guest. Bad! I couldn't sleep all night and will not recommend or book this hotel again. I only got an apology after 10 minutes of very rude discussion.
Pros: Very clean room, breakfast is good (coffee variations cost extra), friendly check-out staff and the highly recommended Italian restaurant that belongs to the hotel.
Peter
Peter, Geschäftsreise (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
