Although there was occasionally difficulty communicating with some staff, everything always worked out and everyone was warm, welcoming and helpful. The room was comfortable, bathroom spacious with great hot water, comfy bed and pillows. Overhead fan, but no air (fine for us!). Private back terrace. Our room (#4) was very quiet. Free loan of very nice bicycles of quality suitable to the local terrain. Coffe, tea, fruit available in the dining room 24 hours. Coca leaves help with the altitude if you want them. Fantastic location steps from the action but far enough away to be tranquil.