6/10 – Gut
25. September 2024
The mobile home itself was quite dated, but comfortably and functionally furnished, but the cleanliness left a lot to be desired. It was obvious that it was not cleaned regularly - the floor was dusty and dirt collected in the corners. The bathroom also looked unkempt, which made the stay less pleasant.
Unfortunately, the staff at reception were not particularly helpful either. Questions or concerns were answered rather reluctantly and unfriendly. You got the feeling that service was not a priority here.
Strike 1:
We had ordered a baby crib when we booked and asked for it again a week before arrival. There wasn't one on arrival - it wasn't brought until 10pm, which is very annoying with a baby.
Strike 2:
The door was broken several times which meant we were locked out and had to wait for the technicians several times.
Strike 3:
When our bedroom was invaded by ants through the faulty window seals we were given the advice to close the window, put the baby to sleep in there and wait 3 hours for "someone to do something"
Too bad, because with a little more cleanliness and better treatment of guests the stay could have been really nice.
Michael
Michael, Familienurlaub (23 Nächte)
Von Expedia geprüfte Gästebewertung
