The resort is exactly what I envisioned for a tropical relaxing vacation. It is centrally located in Chania and accessible to other popular areas by bus, car and taxi. There are several good restaurants and local shops just walking distance away. The complimentary breakfast buffet in the hotel is excellent with a wide variety of options. In terms of lunch/dinner options, be sure to make reservations for the hotel restaurants via the online app as they get booked up fast and we never got a chance to experience dine in for dinner. The beach/pool areas are spacious and we did not encounter any issues with securing a lounge chair. Be warned that the pools are extremely cold, leaving the beach as a better option for swimming.
While the resort itself is beautiful, the hotel rooms are quite average with no additional bells and whistles. The TV channels in our room were not working and although we requested IT assistance, the issue was not rectified. Overall, the service around the hotel is less than what you would expect from a high end hotel. There are some staff members that are accommodating, it can be hit or miss with getting consistent hospitable service. Additionally, if you are young and looking for a lively, entertaining environment, this hotel is not the place. The hotel caters to a senior population and there is not much to do after hours.