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The Coal Exchange Hotel

3.5 star property
Hotel with restaurant, near Principality Stadium

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Exterior
Restaurant
Reception
Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Connecting rooms available
  • Bar
  • Non-smoking
  • Free WiFi
  • Restaurant
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Luggage storage
Feel at home
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
  • Free toiletries
The price is $93
includes taxes & fees
$77 per night
Dec 8 - Dec 9

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hair dryer
Shower/tub combination
Jetted bathtub
Rainfall showerhead
Private bathroom
  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Shower/tub combination
Jetted bathtub
Rainfall showerhead
  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Shower/tub combination
Jetted bathtub
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Shower/tub combination
Jetted bathtub
Rainfall showerhead
  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Shower/tub combination
Jetted bathtub
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Jetted bathtub
Rainfall showerhead
Hair dryer
Private bathroom
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

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The price is $130
includes taxes & fees
$108 per night
Dec 16 - Dec 17
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About the neighborhood

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Wales Millennium Centre - 6 min walk - 0.6 km
  • Cardiff Bay - 14 min walk - 1.2 km
  • Cardiff International Arena - 3 min drive - 2.0 km
  • Cardiff Castle - 5 min drive - 3.6 km
  • Principality Stadium - 6 min drive - 4.1 km

Getting around

  • Cardiff International Airport (CWL) - 28 min drive
  • Bristol International Airport (BRS) - 57 min drive
  • Cardiff Bay Station - 5 min walk
  • Cardiff Central Station - 23 min walk
  • Cardiff (CFW-Cardiff Train Station) - 23 min walk

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

The Coal Exchange Hotel puts you just a 5-minute drive from Cardiff Bay and Cardiff Castle. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, this hotel is within a short drive of Principality Stadium. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, Welsh

At a glance

Hotel size

  • 55 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: 1:00 AM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (late night)

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Romance packages

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 30-inch LCD TV
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 12.50 for adults and GBP 6.95 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Does The Coal Exchange Hotel offer free cancellation for a full refund?
Yes, The Coal Exchange Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Coal Exchange Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Coal Exchange Hotel?
Sorry, there's no onsite parking at The Coal Exchange Hotel.
What are the check-in and check-out times at The Coal Exchange Hotel?
Check-in start time: 3 PM; Check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at The Coal Exchange Hotel?
No, this hotel doesn't have a casino, but Les Croupiers Casino (6-min drive) is nearby.
Are there restaurants at or near The Coal Exchange Hotel?
Yes, there's an onsite restaurant.
What's the area around The Coal Exchange Hotel like?
The Coal Exchange Hotel is a short 5-minute walk from Cardiff Bay Station and 14 minutes' walk from Cardiff Bay.

Reviews

8.6

Excellent

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Steven, 1-night trip
Verified Hotels.com guest review

6/10 Good

Helen, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Over priced sun standard rooms
On arrival entering the room, it was freezing due to the windows all been left open (it was minus temps out side). Trying to get the heating to work it wouldn't. When going back to reception they then offered us another room, when entering the room I discovered people where already staying in that room, so had to head back to reception to ask for another room. On been allocated a third room as both me and my wife where so tired we excepted, how ever the room had a small bed the carpet was lifting in placed there was mold around bath. The condition of the room was generally tired with paint falling off. In all the hotel was very tired and no worth the money paid for it
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place and location, rooms need some TLC
Please was beautiful, staff were really friendly and helpful. The rooms are lovely but lighting is a bit of an issue, quite dark in the rooms. The rooms could do with a bit of TLC, they are a bit tired looking. The jacuzzi bath wasn't very clean when we arrived and when we uses the jets, a load of gunk came out from stagnant water, which would suggest it's not used frequently and they don't do regular cleaning/maintenance. Overall though, was a lovely stay.
Richard, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Harry, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Huw, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Full of character
Building with a lot of character and history. Very quiet so lacking a bit of atmosphere but service good.
Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Posh hotel at a good value
I stayed for 3 nights to be close to the wales stadium, the location is fantastic you 5 minutes walk from the Cardiff bay which goes to city center in 4 minutes (queen street) and is 2.50gbp, the staff are very friendly and happy to help, also there are is Danish bakery 3 minutes walk from there. As well the mermaid quay which is there the restaurants are. Also did I mention the room has a jacuzzi! I didn’t try that breakfast but smelled amazing.
Duhale, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fab
Holli, 1-night trip
Verified Hotels.com guest review

6/10 Good

Carl, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

An ok 2 night stay
Our 2 night stay in the Coal Exchange was ok . The decor is a little tired and the bed was not the comfiest we’ve slept on . But all in all it was ok. Nice and quiet with a nice ambiance around the hotel
The lounge lobby
Adam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel
Lovely comfortable stay. Very convenient for restaurants and theatre.
Karen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Unexpected Treat
It was lovely and what a special treat having a jacuzz in the room. What more could you want! Oh yeah! Hot drink in the late night bar would've been nice.
Sue, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

3-night trip
Verified Hotels.com guest review

8/10 Very Good

Rhiannan, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Steven, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Unfortunately there was an event on and the morning after rigging/ Camara crew were so noisy in for breakfast Restaurant staff were inexperienced and why have spoons left in mugs that are taken from the table filled then brought back with spoons still left in them, food mediocre and lukewarm On check in put monies on room but at the small bar the bar staff could not work till so I paid with card and then on check out reception tried to make me pay again for the drinks. It was only when I showed him on my phone that the money had been taken from my account and wanted to speak to a manager that he conceded. All round I think there is a need for some training/retraining in some areas. Not one of our best stays.
Phil, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rebecca, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mohammad Arsallan, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing stay at a place we used to love
When we checked in, the bbc were filming in the lobby. We were made to feel very uncomfortable from the start with staff stopping our taxi driving to the hotel entrance to drop us off and reception staff said we couldnt check in early and we had to plead with the rude receptionist to allow us to leave our bags so that we could go into town for a few hours and return later. The other staff later in the day were nicer but she was very unpleasant. The filming was happening regularly so we had to be silent whenever near reception. Our room at a glance looked great. Very spacious. But the lighting was poor, very dark with only 2 dim spotlights in opposite corners for light. The bed was a small double, it was a squash for two average height, average weight people. The worst part was how cold the room was. The thermostat kept defaulting to 17, i had to get up multiple times during the night to adjust it as it was freezing. The bathroom fan was not working and as a result there was a lot of damp on the ceiling. Overall a very disappointing stay as the place has real sentimental value to us as a couple but this stay was not to our expectations. We were made to feel unwelcome for the majority of the stay.
Gareth, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice stay
Excellent stay, nice and quiet. Would recommend.
Joanne, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Not good
One of the worst options in Cardiff in my opinion. Facilities not working correctly (e.g. no hot water). Filthy rooms and 'king size' beds that were really 2 singles that were coming apart.
1-night trip
Verified Hotels.com guest review

General property information

Travelers Say
"did not need to leave the hotel for dinner as used the onsite restaurant, which was very good."
Reasons to Book
Beautiful Rooms & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
11:00 AM