A not so friendly nor professional person at the front desk for check-in. More like pretending the money but without being able to give an explanation why an invoice can't be given with the payment. "Because of the law" is more like a "I'll shut your mouth" reason, as I was not the first time in Minsk, but I'm thinking to be the last time in Victoria.
Also one of the bartenders from the Lobby Bar was rude and quite aggressive. Lets say that even if I was mistaken, he was not entitled to act like a wild (long story to tell it here but in my opinion I was not). I had already apologized and told him to put the "big" 10 Rubles on my bill already before his "wild person act" to start. But maybe too frustrated and willing to give me a lesson. ...
Therefore, you Victoria, employer and responsible for these persons, will receive this low rate in the end. If you like to keep the aspiration on the, as you like to call, high standards get rid of those kinds from your staff. Maybe a little bit more than 30 years ago they could behave like they behave and nobody could tell something.