Fraser Suites Muscat

The front of house service was extraordinary. Huge apartments, gym facility and pool. We was allowed an early check in on arrival which was very helpful. A few teething issues, when we arrived we had to request robes and slippers which were not in the apartment - however they brought them up straight away. They only gave us 4 capsules of coffee despite that we was there 8 days - when I requested more for each of the remaining days they charged it to the room. No toiletries in the bathroom other than a small shampoo and conditioner, they never cleaned the kitchen floor once, I also left quite a few belongings in the room on the bed at checkout, some electricals, some clothes and some books, I called the hotel to see if I could collect these and they were never handed in, some of these items were quite expensive and it’s a shame that the housekeeping staff were untrustworthy. Although the front of house staff and restaurant staff were incredible, the small issues bugged me and my left belongings being taken left a bad taste in my mouth. I wouldn’t personally rate The overall experience of this hotel a 5*

I would definitely reccomnd the hotel for families with young kids specially since you have the washing machine and a kitchen and plenty of space for kids to move .. my only comment is that staff definitely need a little more training to be working for a 5 stars hotel and the breakfast got much better after the new chef started as the first two days was poor but then it got much much better.. I would probably rate the hotel at 4.5 stars rather than 5 stars

Very clean ,wide ,super well designed and comfortable suite with a professional staff and excellent attitude. Well done gentlemen and keep it up 👍🌹

All super

We stayed in this chain for the first time and our experience was nothing short of just "awesome". The folks at the front desk are very courteous and well informed. They even followed-up on our requests and ensured that they were addressed. Mr. Shubhankar (at the front desk) will have to come in for special mention here. His efforts were instrumental in our stay being as comfortable as it was. Also, for some reason we were upgraded to a two-bedroom suite, which was a very spacious and comfortable apartment. The Nespresso machine in the room was a winner as far as I'm concerned. All in all, a great stay and the location of the property too is quite good.

Suite was large with full kitchen. Quiet and everything worked in the room. Fast Wifi. Good breakfast. I would stay here again.

Perfect staff and clean hotel

You can't fault this hotel - fantastic on every level! Room service was great, and we loved the pool.

It is a new hotel, seeming to still be working out the kinks. Check in took a long time. Biggest issue was that we had mosquitos in our room. Also, the outlets in the master bedroom didn't work our first night. We asked for them to be repaired (fuse blown before we arrived) and the room sprayed the first morning, but when we returned to the room that night, there were still mosquitos and the repair had not been made. The rooms themselves are very nice and spacious. Breakfast was excellent with a good variety, but go early. There isn't quite enough seating for the size of the hotel. A kids' playground was a welcome surprise, and the pool was nice. The on-site cafe isn't actually affiliated with the hotel, so you can't charge meals to your room. Parking garage was convenient. I'd stay here again, but bring bug spray for the room.

We were very happy with our stay at Fraser Suites. This was our first time with them and definitely look for them next time we book our stay.