4/10 Discreto
15 giugno 2025
Terrible service and no room allocated
We arrived at the hotel at 10:30am and parked the car for the day. The staff said the desk is open for 24hours so we could check in later.
When we arrived at 11pm to check in, there were a number of staff members on the check in desk but none of the staff could check us in.
The staff member explained that there were no rooms that had been allocated and we were asked to wait for 5 mins whilst this was completed.
After 20 mins, we still had not been allocated a room and there were groups of people now gathering at the check in desk with the same problem.
None of the staff could explain why our rooms had not been allocated since we had all made bookings. They explained that they needed the manager to do this yet the manager didn’t seem to understand that all people in reception were waiting for him to do it.
The service we received was rubbish. It is really poorly managed and at nearly midnight, this was not good enough.
Charlotte
Charlotte, viaggio di 1 notte
Recensione degli ospiti Hotels.com verificata
