Where shall I start.. We checked in and they took us to a room where the key they gave us didn’t work so the bellboy opened it for us. We got in, started settling. We noticed that the room was quite gorgeous, with a sauna inside the bathroom. We were really enjoying this fact, obviously. :) My husband even lit up the sauna to get it ready. We hanged out clothes, unpacked, etc. Then we the bellboy came back, telling us that this was not our room and we need to relocate. Baffled with this, we packed again to move to another room. He said the receptionist wrote the wrong room number in the little keycard booklet and he said he is sorry. I’m thinking; ‘it’s not his fault. why is he apologizing for a glitch in the reception?’ Anyway we kindly expressed out frustration in this ridiculous glitch ans moved to another room where they showed us. Which was their most standard room. Which is okay. Glitches happen, but we thought it was not handled properly at all. Anyways, we started settling in our new room now. Decided to boil some water in the kettle for some coffee. I opened the lid and there was already some water in it, with some dirt swimming in it. When I showed that to a guy who identified himself as ‘the technician’ he changed the kettle and said it’s just lime. Then we saw that a metal shelf inside the shower was loose and looked hazardous. I took a picture and went downstairs to show them. More of this story coming up in another review because I am running out of characters.