The hotel is modern, clean and of a high standard. Having said that, I would have expected that the damaged tiles in the bathroom would have been replaced, not just filled in. I was also surprised that my towels were taken away on one occasion and not replaced, and that the bins weren't emptied. This is not what I would expect from a 4* hotel. Nevertheless the staff were always very helpful and professional, and promptly sorted any issues. Additionally, although the hotel promotes its energy efficient policies, the AC was always left on in the room by cleaning staff, and the towels were replaced even when hung up to be reused as instructed. All in all I would recommend the hotel as the bed was very comfortable, the room is fitted with up-to-date furnishings, and the the hotel is located only a 5-10 min walk from the subway.