I sent an email regarding my stay, and we are highly disappointed , have not received a response. We came in on Friday and left Monday morning. Like many others, had we have known there were 2 separate children travel sports teams taking over the hotel, we could've booked elsewhere and tried this one another time. But I will never come back here or recommend it to anyone else. The restaurant hours were very short and impossible to get into. The one with more flexible hours, was impossible to get into since it was catering to hoards of child athletes...when it was a bar. When choosing this place, we were expecting to use the adult only outdoor pools, and yet there were children each day in and out of them. My husband went to use the gym to escape the stampede of kids running up and down halls and stairs, to find kids in the gym. We are very flexible and know the hotel is there to accommodate everyone, including families with children. However, for the price point and the image they are trying to sell, just be a family resort instead of something formal and relaxing. Total waste of money and super disappointed