My family (five kids and a dog) had to evacuate away from Florida due to Hurricane Milton. We made a reservation on October 5th for three nights from Oct. 7th - 10th, and paid. On the 7th, we were on the road for eight hours. When we arrived at around 1:30am, we were told that they did not have a room available for us. The lady at the front desk (refused to give us her name) lied saying we canceled the room. When we showed her that our reservation was still intact, she shrugged it off. Not only so, when we were on the road, we made several phone calls to ensure that everything was in order, but no one picked up the phone (this was between 8:30pm - 10:00pm). When I contacted hotels.com, we were informed that the hotel overbooked our reservation. We got our refund, but we had to search for another hotel at 2am. We ended up driving to Atlanta. We called for the manager the following day, and did not receive an apology of any sort. Front desk didn't care, management didn't care. Although many people left positive reviews, I would not recommend this hotel during evacuation.