We had to change rooms. The first room we had was obviously not cleaned. The toilet was filthy, there were bugs in the shower, pubic hairs on the counter and in the sink, the bed was dirty, and the phone didn't work for me to call the front desk. I had to walk down to ask for another room, walk back to get my bag out of the room, walk back to the front desk again toget another key for a different room. The girl at the front desk assigned me a new room with no attitude or trouble. The second room was better but there were still bugs in the shower. It may not have been a 5 star hotel, but the rooms could till clean before they are rented out for a stay.