Dropped the bags off at 1pm, huge queue to do so and only 1 staff member on desk, apparently there was staff sickness.
This took 30 mins of waiting.
Arrived back to hotel 530pm to check in, waited 40 mins in the queue to do so, as yet again, only 1 staff member. Really difficult as my daughter is autistic and very unregulated.
There was noone extra to tell and i would have lost my place in the queue.
Finally got room key, Dropped off bags and went tp bar for a drink. Terrible mistake. We were next in lone and the bar was quiet when we arrived.
The ladies in front ordered a few drinks then the computer stopped working when they were trying to pay. During this 10 minutes, severl men arrived at the other side of the bar. When finished, the young male bartender went on to serve all the men waiting, even though me and my 11 year old daughter had been waiting 25 minutes at this point. It was disgusting, i honestly felt invisible, which I wasn't as my daughter was shouting out and stimming for everyone to see, yet we were still ignored, im guessing because im a woman.
Terrible service and very disappointed when i had paid very close to £300 for one night!