Now, I have stayed in a lot of hotels, including multiple throughout Asia. BUT, this place takes the cake for poor service. When we checked in we were told that we might not like our room, and they were going to upgrade us, For A Price. She actually said, many people do not like the 'superior room'. I said well upgrade us for free, or let us see both; they said, No comparisons allowed she said. I demanded to see the rooms, she relented & upgraded 'for free'! 3 days in a row, I asked for salt and pepper in the Empty shakers. Still not done, day 3. Asked for butter with baguette, told it isn't available! Told I could not eat the watermelon on display for buffet breakfast, and told to go to table where order would be taken. Told when I wanted to order transport to Saigon for departure, we can do it tomorrow. When tomorrow came, told what time would depend on plane departure time, NOT time I wanted to depart. (anyone knowing Vietnamese traffic, knows to take the precaution of possible accidents in the general mayhem). They TELL you what to do at the hotel, have NO idea of service, and although try to put on a smiling face, don't know how to deal with basic needs. We are not demanding travelers, but this place Needs a complete re training of staff to get out of its archaic way of dealing with guests. It is like being back in the 60's in many ways. It may be the one party state thing, where they expect to 'follow orders' and everyone else should too.
Ups: Nice views/locn,
