First off, I got to the check-in encounter and the new person was so enthralled on her phone, that she did not even notice that I had been standing there for how long. I had to say something in order for her to put her phone down and help me.
The second issue was that our suite was overbooked, so we had to get another room, with 2 double beds, instead of the king, with the pull out sofa. My husband's elbow dug into my ribs the whole night and my 6'6" son was hanging out of his bed. None of us got any sleep and we had a big conference, which we were falling asleep at, the next day.