6/10 – Gut
6. Januar 2025
Wish they could do more….
First room we checked into the front door did not lock at all.after calling down to service desk they quickly assigned us another room. Instructed us to come down and get new key. So yes we dragged our luggage back down stairs just to trade keys and come back to same floor but a few doors down. No big deal at that point in time, I completely understood sometimes you do not have the staff on hand to do real customer service. New room was next door to multiple occupants who yelled and banged on walls all night. I again understand some people enjoy a little extra fun sometimes but yelling and literally banging on walls for hours is in my opinion a little ridiculous. Service desk said wish there was something they could do. We ended up checking out early and even again telling desk that the party next door was still going on and my regrets for other surrounding occupants. Same response they apologized and wish more they could do.
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