My room locked me out, had to trek back and forth to the counter late at night after walking all day in D.C. had a double bed reservation, ended up offering me and my sister to share a bed, had to argue for an hour to give me a separate room. Never again, counter person had her kids playing outside the rooms late at night, very noisy, too young to be out there that late, most unprofessional hotel I've ever stayed at. I shouldn't have to pay for that night.