4/10 – Ziemlich gut
26. September 2024
The view towards Mannhatten from the higher levels of the building is cool, but that's pretty much it. Guests should not expect any kind of service beyond what is explicitly described on the website. My wife needed nail polish remover, which was one of the amenities described as "available upon request" but when we asked for it, the lady at the front desk just disinterestedly stated that she didn't have any. We needed the laundry service which was advertised, but the staff seemed overwhelmed with organizing that or even giving us basic information about it. Thanks to constant contact it worked out just in time, but it wasn't a smooth service experience in any way. The whole place is clearly meant to have a minimalist/modern design, but it is not executed thoughtfully. The rooms are sparsely furnished and there are few outlets, most of which are placed awkwardly and one of them did not work. The balcony did not have proper flooring so you cannot really stand without shoes and no seating. There's also an awkward gap between the mattress and the headboard of the bed. The bathroom door doesn't quite fit, cannot be locked and doesn't provide noise isolation whatsoever. No trash bag in the bathroom bin, which isn't thoughtful towards female guests. Shower is misconstrued so it changes temperature on its own. Finally the hair dryer literally went off in flames during use. On our last day however, the guy at the front desk was more helpful. For the price we would have expected more.
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Von Hotels.com geprüfte Gästebewertung
