When you walk in, you will be very impressed by the site. Beautiful design and a feeling of being at an oasis. However, the devil is in the details.
The property claims to be “one of California's premier luxury hotels,” but the cleanliness and workmanship inside of the hotel rooms leave something to be desired. After spending over $500 for a single night (after taxes and fees), I wouldn’t expect to see the layers of dirt in the room, specifically on the bed frame, the ledge in the bathroom, and on the HVAC grille that I slept under. Additionally, the bathroom door had peeling paint and the grout at the tile floor was all over the tile. There were also spots on the shower floor that weren’t grouted, leaving it susceptible to mold.
The restaurant is overpriced and just OK. When ordering a duck breast, I expect the skin to be crispy. Their version was chewy.
I did reach out to staff via phone a day or two after my stay. Staff seemed nonplussed. I was told I would get a call back from the manager. That never happened. I emailed the hotel with pictures and video of the room issues that were left unanswered, even after two follow ups.
I would recommend you spend your money elsewhere.