Hotel could use a refresh. Comfy beds, tho. Used the special request box when booking for 'top floor, please', as I always do. Upon arrival, was booked for 1st floor. Stated my concerns about children running above and was told best they could do was 3rd floor (out of 4 floors). Was not offered a different bed configuration (we book 2 queens) as we would have taken a king on top floor. Sure enough, 2nd night (and afternoon as we were under tornado warning) we had kid(s) running back/forth in room above us. Desk offered to move us (US?) at 8:00 p.m. but we declined. Why offer a request option if no one is reading those? Why does ANY hotel put kids in rooms other than 1st floor? This, tho, was avoidable and completely unacceptable. Many other choices in this area. Not worth the headache.