Our worst, embarrassing and humiliating experience.
This place is run be irresponsible hotel management crew
Here's our story....
- Reserved a room, "checked in" on schedule at 4:20 PM, paid in advance, received the key, examined the room, and left the hotel to visit some friends in the area.
- Returned at 11:00 PM with my wife to retire for the night, turned the key and opened the door. At that instance we heard screams coming from inside the dark room - 'Hey! Hey! Hey!', "What're you doing, what're you doing", "Get outta here" in aggressive voices ... obviously they gave the same room to some other customers ... this is inexcusable.
- There was no staff on the premises, the office door was locked, called their phone number, and all I got was a voice message stating that operating hours are during the day time ... we were stranded.
- By chance, a neighbor across the street was returning home late that night, we approached him and explained our situation. Luckily he had the hotel manager's mobile number, and was able to contact.
- Later that night the manager returned to the hotel to meet us, says "sorry it's my fault", and gave as a different room, asserting "you don't have to pay for this" (although we had already paid for the room in advance).
- As of today (one week later), no additional contact was initiated from management, or have seen any refund, and most likely, will never get one.
How could anyone run a hotel business, where in emergencies can not be contacted.