Shinola Hotel

Front desk folks were rude and hurried. Room was wonderful.

The cleanest nicest room I’ve stayed in in Detroit hands down. Very comfortable bed great staff beautiful hotel. 10/10

Very nice hotel. Excellent style. I had a room with floor to ceiling windows looking out over Woodward. Only problem I had was that there is no coffee available in the hotel. Had to walk to the back alley to get Madcap which is really good!

Hotel and room had an amazing sweet and clean scent! Services and luggage sent to room was quite delayed b/c Valentine's weekend. I'll assume would be more on point any other time. Will definitely stay again and highly reccomend!!

We had a great time, loved the ambiance of the hotel!

I left an expensive shaving kit ( Louis Vuitton) in the room and realized when I got back home. I called the hotel and asked if they could send it to me. The staff immediately got defensive and told me security had not found anything in that room. Highly disappointed the staff is not honest enough to return it. It had expensive cologne in it, but it also had my medications. I would tell people the hotel is nice, but the staff is lacking morals.

Amazing service, amazing aesthetic, amazing city.

Guest services was okay, nothing to knock me off of my feet. The bellmen were really nice! Our the rug in our room and sofa was stained but I figured maybe that was something overlooked or they just couldn’t get out. I’m not sure if staff are supposed to ask the reason for stay.... if so, we weren’t asked. Just last name and card to verify.

The hotel itself was beautiful. The check in process was very smooth. And the service throughout the stay was excellent. The room felt clean. I stayed in a Cass King. I loved the little touches within the room but, not sure it was worth the upgrade from the Den. The room also had quite a bit of wear and tear (big and small) that I wasn't expecting from this property. It actually distracted a bit from the allure of the room and made me regret spending the extra money for the Cass. My major concern was the day after I checked out, I looked at my credit card charges and noticed about $150 extra. When I inquired, there were multiple mini bar and extra valet charges that I did not make. It was quickly resolved but, it definitely felt off. And would make me reconsider a future stay. I'm very glad I checked after my check out.