The hotel was great! I discovered it on Instagram last year and had been waiting for the perfect excuse to stay there. The property and rooms are beautiful. All but ONE staff member was phenomenal.
See, I arrived at 9:00 AM and inquired about an early check-in (something their site specifies to do). I explained that I had a change of plans and would have to return to the airport at 2 pm, so I just needed the room to take a few calls. I stated I would obv. pay for the night in full, either way.
The lady at the front desk seemed annoyed with me. WELL, CHECK-IN IS AT 4:00PM, she stated. She then told me she would need to charge me a fee (as a deterrent, apparently). I told her that was fine and even suggested paying to upgrade my room if it helped. "Well, I have your number, so I will let you know if anything is ready", she said. I never heard from her.
However, I witnessed her checking in at least two other guests just fine. I returned to the desk a short while later when I noticed she stepped away, thinking to myself (this is my chance!). Another agent was able to check me right then. He was polite and genuinely excited about my stay.
I did not catch the lady's name, but she worked the morning of 8/20/24. Everyone is entitled to a bad day; I get it. But as the agent, she was my first interaction at the property, setting the tone for my stay. I'm friendly, polite, and soft-spoken. I did not deserve her attitude.