2/10 – Mangelhaft
21. Juli 2025
I booked a two-night stay at Home2Suites (6/30–7/1) via Hotels.com, but canceled on 7/1 expecting to be charged for the first night only, as per Hilton's policy. Despite the hotel manager assuring me that only the first night would be charged, I received no refund at all.
Hotels.com's customer service mishandled the cancellation—accidentally converting it into a one-night rebooking and Hilton ultimately labeling it a no-show. The communication between Hilton and Hotels.com was opaque and ineffective, leaving me stuck in the middle with no resolution.
This experience exposed how poorly third-party platforms like Hotels.com handle issues with major hotel chains like Hilton. I won’t be booking Hilton properties through Hotels.com again.
Haoran
Haoran, Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung