I want to express our appreciation for the overall positive experience and commend your friendly and accommodating staff.
However, I would like to bring to your attention a couple of concerns regarding our stay. We booked two rooms, 501 and 502. While we found the crew to be very nice and the rooms to be generally good, there were discrepancies between the two rooms.
Despite both rooms being priced the same, Room 502 was noticeably smaller than Room 501. This caught us by surprise, as we expected both rooms to be similar in size given the identical pricing.
Additionally, we encountered an issue with the shower in Room 502. The showerhead was positioned so low that it made taking a normal shower quite challenging. This was not the case in Room 501, and it became a significant factor in our overall satisfaction.
I understand that there may be variations in room size and amenities, but the considerable difference in size and the shower issue in Room 502 were unexpected and affected our overall satisfaction with the stay.
I appreciate your attention to these concerns and kindly request an investigation into these matters. A prompt response and resolution would be highly valued.
Thank you for your time and understanding. I look forward to hearing from you soon.