When we arrived at the hotel, we approached the main counter. The hotel employee was working with another small group that was interested in staying at the hotel. The hotel did not have our reservation and could not provide us with a room. An electrical, power, or transmission outage nearby caused an influx of travelers. Every room was taken by the time we arrived, and then person working the front desk did not give us that information until after we waited some time, patiently, to check in. I don't understand why he didn't tell us immediately that he had no rooms. When we asked for his assistance in finding another hotel nearby, he suggested one but didn't offer to call that hotel until we asked him to.