My stay at the Bentley Hotel in October 2023 left me largely disappointed. While the property has potential, I STRONGLY advise against staying here currently due to ongoing construction.
The disappointment began when I discovered that the pool and rooftop terrace were closed for our entire stay. Shockingly, this was not disclosed on the hotel's website or Expedia when I made the reservation, and the website's FAQ section still falsely claims the pool is open from sunrise to sunset. This lack of transparency is frustrating.
During our week-long stay, we endured relentless construction noise from 8:30 am to 5 pm, along with dust triggering three fire alarms. The water supply was cut off after a water incident with yelling in the hallway, “There’s water in room 312!!!”, and the elevator stopped working. The fire alarm in my room even detached when I closed my bedroom door. Additionally, rooms under renovation were left accessible, raising security concerns. It took multiple visits to the front desk to receive compensation.
On a positive note, the room was spacious and well-maintained. The hotel staff, despite the challenging circumstances, were exceptional and offered complimentary amenities like bicycles, beach chairs, towels, and sparkling wine during evening happy hour.
In conclusion, the Bentley Hotel may offer an excellent experience post-construction, but I cannot recommend staying in its current state. Make sure to call in advance to confirm the situation!