2/10 – Mangelhaft
24. Februar 2025
Disappointing stay for the money we paid
In Ames for our child’s youth basketball state tournament. This is something we look forward to every year. We get to the hotel and all card readers were down and the front staff was not pleasant and rude. After we get checked in they then tell us the pool is out of order when an hour earlier other people on our team had been swimming with no issues. We went to the front desk to get some cups for our sodas and we were told we only could have 5 plastic cups. We then congregated in the pool area with our team and were told we had to be out of there at 10:00 because it was adult swim time. The guy was unpleasant especially when the pool was out of service anyway. The card reader on our door did not always work to get in our room, at one time we stiff their for 10 minutes before it took our card. Then pulled down the comforter to find black hairs on the pillow.
Just a really bad experience at a hotel we have had really good luck with in the past. Disappointing service created a really bad atmosphere for our team. Especially the price we paid to stay and have no amenities.
Meredith
Meredith, Familienurlaub (1 Nacht)
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