When we checked in, they did not have our room available.
They gave us ‘an upgrade.’ The room, not a junior suite, was smaller than what we had reserved and paid for. For our two week stay we wanted the suite to have space to accommodate our activities. The one they put us in had no microwave. The bathroom was the smallest it could be. It had a single sink outside the bathroom.
The upgrade was the Gulf of Mexico view. It was a wonderful view. We enjoyed it over two weeks.
As they had no other room available, we moved into the smaller room with the understanding that: 1) They would get us a microwave immediately. 2) They would be able to show us a junior suite that we could see the next day (at 11:00 a.m.).
Despite several calls, we did not receive a microwave until the evening of the second day.
When we went to the front desk on day two, the people at the front desk seemed to not know about our situation. After a short explanation, they told us they could show us a junior suite later in the afternoon. The clerk who showed us the room seemed to say that they really did not have one available.
We decided to stay in the smaller room rather than wait any longer to unpack our belongings for the stay.
They promised to get us a microwave pronto, and they did. The place was very welcome and accommodating.
We had a wonderful trip.
I would guess that our experience is an outlier. Still, they goofed up the reservation, and we all made the most of it.
Terry O'M