The location of this hotel is fantastic, about 40 minutes drive from Heraklion Airport and on a very scenic route. It is in the most beautiful setting, in fact we didn't leave the complex for 7 days as it was so tranquil.
The staff particularly at breakfast are so attentive and friendly, they understand customer service perfectly. The food is exceptional and we tried each of the restaurants before sticking with our two favourite's which were the find dining at Dionyissus and the Greek Taverna.
I would mention several downsides:-
Whilst the bungalow was cleaned every day and fresh towels are always available, the sheets didn't get changed once in 7 days and the room cleaning wasn't very thorough. The floors were dirty and the picture window overlooking the sea from the bathroom which is a big selling feature was smeared and marked.
Whilst you are offered exactly the same beverages menu in each of the restaurants, the measurements and servings were not at all consistent and are considerably over-priced, which is a real shame.
The website is also not up to date and where it mentions an on-site buffet in the evening, its only available in the next door hotel, the Elounda Palace. The site also mentions an amphitheatre for films and performances which also doesn't seem to be available.
None of the above spolit our visit and we will definitely visit this hotel again, but maybe only stay B & B and get a hire car to ensure more variety and fairer prices in the evening.