Staybridge Suites Madison East, an IHG Hotel

Only issue was the room was freeezing cold even with the thermostat on 90

It was a beautiful hotel. Very clean, comfortable. Only thjng was the coffee maker lid was broken when I try to use it.

The staff was very friendly!! Front Desk was superb and very accommodating!! Will definitely come back and recommend it to others. One tiny caveat … bathtubs need to be updated!! But this did not takeaway from the stay … which was absolutely great!!

Awesome stay — loved the room, very clean and very spacious. The only thing that could have used improvement was the check-in process — it would have been nice to have the attendant inform us of breakfast time/location and give us directions as to which way the elevator was to find out room.

Great amenities. Could use more eating utensils and cookware was difficult to clean. Nice they had an extra blanket in the room as well as personal care items in the shower. Sofa certainly could be cleaned.

Could not check in right away even though called and asked to check in a little early. Once we were able to check in they provided us with the wrong room. So they tried to accommodate but could only give us double beds even though queens were reserved and were told they would be queens and a king. Also we consistently had to go back to the front desk to have keys reprogrammed as they would not let us into the building via the door by our room or our actual room.

Just stayed 1 night to help my daughter move onto UW Madison. Our room was super clean and fresh. I'd definitely stay here again.

It is always clean. The staff is MOST helpful. I had paid for a one bedroom, one bed suite thru expedia. When I got there I was in a one bed room. The staff gladly changed the room (even through they didn't have to because I was to contact expedia and had them it). Like I said, MOST helpful

Was expecting more. Did social distancing well and required facemarks by signage. But compared to other hotels of equal quality and rating - not great given current circumstances. No reassurance that the rooms had been treated any different than normal. Dearth of cleaning supplies in room or in public spaces. In addition the room had a significant wet space around a locked closet that sounded like an air condition unit. Sounded as if water was spilling out through out the night unless we turned air conditioning off. Generally not given a sense of confidence about being in this hotel.

Rooms were clean, and beds were very comfortable. Staff was friendly,