I had requested a room in the newly remodeled section and lower floor close to elevator. Got to the room and it was in the B tower, really really far walk to elevator, and room at the very end of the floor. Opened the door and it was the old section, cracked wall and ceiling, dirty everywhere, shredded curtains. Went to call the front desk and phone was not working. Tried to call from cell and opted in for text and no response. Took our bags and went back to the front desk and let them know my request and what had occurred. Janet was so helpful, she got Tony the hotel manager and he immediately resolved the issue and got us in a new room steps from the elevator. There was an issue with the key and Tony came to the room personally to fix. Both Janet and Tony were so kind, friendly and really cared about what had happened. The casino is new with great machines, bartenders and serving staff awesome, multiple eating options. The Star of the Desert Arena is a perfect venue as well. Highly recommend, just make sure to request the newer section for rooms.