Front desk staff was very slow, not friendly, and took a long time to do anything or answer questions. I have called in advance to see if they had a crib available for my baby, which I was told they did. When I arrived, the lady working the desk said she wasn't aware that they even had cribs. Eventually she found it, but it took forever. Multiple other times when I bought items from the store or dealt with the front desk, the employees were not happy or friendly and were sometimes rude. We also went three full days without anybody coming into our room to make the bed, give us new towels, or take out the trash, even though I asked multiple times.