I had an extremely disappointing experience at Clinton Hotel Miami Beach. Yes, their location is phenomenal and central but I think you can find something comparable at the same rate with less cockroaches. The communication from the hotel was appalling; despite multiple attempts to reach out, including leaving messages with the manager, I never received a response. The cleanliness of the hotel was also subpar—I ended up killing cockroaches in my room, which was absolutely unacceptable. The hotel promised to refund me the daily $38 resort fee after the incident and assured me they would file an incident report, but they never followed through and charged my credit card.
Additionally, the pictures on Hotels.com are misleading and don't even come close to the actual state of the property. The five star reviews on the website seem to be fake, possibly written by people/trolls who didn’t even stay at the hotel, as they were all 5 star reviews from Mexico. I didn’t see a single Mexican guest during my time there, and the whole situation felt fishy. I regret staying here and will be pursuing a refund for my troubles.