Crowne Plaza Hotel Beirut

I booked and paid for a room specifically with access to the club lounge, Their club lounge was SHUT DOWN for renovations! I booked room with a sea view, which was the highest in price category. They did not give me a room with a sea view, yet upon investigating, I found that they did indeed have rooms available. This hotel is 19 floors of hotel rooms and they put us up on the 4th floor with an unpleasant view of the roofs of other buildings. THIS IS NOT APPRECIATED AT ALL. I expect compensation or a refund and Hotels.com needs to take this up on my behalf. We like swimming pools, I had seen pictures on the website and the pool was on the 21st floor, sounded exciting and we looked forward to it. The pool was CLOSED for renovations. Seriously, nice hotel, but we did not get what we paid for. By the way we were a big group and in total we had 8 rooms booked. Only mine was booked for sea view and lounge access. This has to be taken up by hotels.com and a refund or compensations is anticipated. If not, we will have to take this up further.

Very nice hotel. Free upgrade without asking. Excellent breakfast. Lebanese and Continental food included.

Hotel staff is very friendly, efficient, and accommodating. I didn’t ask for a new room but it was saturated with cigarette smoke. It was a nonsmoking floor.

over all not a good experience , AC was dripping water and was not working good half the time , it was not very clean also TV was not working an it is real old , the staff were real nice but they could not help all the time

Great hotel with old fashioned service. Watch out for the taxi bandits across the street. Always have the hotel call you Charlie Taxi who they work with.