The setting is stunning and the property itself is beautiful and in good condition. The pool was under renovation but guests could use the pool at another hotel. Unfortunately, that other hotel’s pool is only 3-feet deep! We use pools for exercise when we travel. This pool was a complete joke. We hope the new pool at the Summit will be at least 6-feet deep, so guests can swim and tread water for exercise. It is awesome at this altitude and after a day on the mountain. Not having a pool in which to work out was also a major disappointment to one of us—recovering from a broken bione with water therapy— who was not able to walk far. We were otherwise able to hike from the hotel, which was wonderful. The location is perfect.
Our biggest issue was the rudeness and snippiness of the staff. We were exhausted after a long trip when we pulled up to the hotel to check in and were verbally assaulted by the cowboy-hatted valets who insisted the law required they get our car key immediately, that the law demanded it (what law?) and that only they could touch our bags. This happened before one of us even had a chance to get out of the car and walk into the lobby to register for our stay!
Our every interaction with the valets was terrible. We were treated like trespassers, not polite and clean travelers who were paying good money to stay at the hotel. They bullied us from the moment we drove up to the curb, and until we left the hotel. They need customer-service training & basic civility.