This place is so dirty and unsafe it’s ridiculous. We didn’t feel right pulling up to the hotel when there was a broken window in the front but then we went ahead and wanted to see the room. Checked in and they sent us to a different building out back? No elevator so my husband went up to our room and when he walked in there was popcorn and a wrapper on the carpet, not real pillows they were tiny, black spots on bedding and pillows, something red splattered all over the wall, the bottom of the shower was black, poop stains in the toilet, the light fixture had exposed wiring, the carpet in the hallways were dirty turning black and peeling up, there was a fire alarm mount on the wall with no fire alarm, and a hole in the first layer of the door that looked like someone had punched it. We went to the front desk to ask for a refund and they said we needed to contact hotels.com. We found a new hotel for the night to fell safe. We contacted hotels.com and they have not been able to get ahold of the hotel for 4 days and now they only want to refund me 25% of my hotel cost because they can’t get ahold of them. I should not be punished because they can’t get ahold of the hotel. I should not have attempted to stay here this has been nothing but a nightmare and a waste of money and time.