Everything was very nice. I felt safe and fine, xirst in this area of the City and in the hotel as well. You can get there by blu line/from O'Hare Airport! Stop: "Monroe"....close to many turistic attractions, Willis Tower for example, river walk, Michigan street, Michigan Sea, Art Institute, Theaters...the staff is very friendly and helpful!! Only one consideration: why use plastic spoons/forks...for breakfast? But, other than that, it is the perfect place to stay! I absolutely recommend it.