Polo Beach is known for being an upscale property. Our unit was worse than any hotel/motel I’ve ever stayed at.
We had the following problems: bug- infested sofa leaving us nowhere to sit as a family, no Wi-Fi, air conditioning never worked, the toilet was always running, old, stained dirty carpet with a mildew smell, stained and tattered blinds, and the screen was falling off and hard to use. The smell from the time we arrived was nauseating. I’m not sure if someone urinated on the carpet at some point and it just never came clean, or if it was just mildew, but it was awful. We were without a couch for five days, with nowhere to sit together as a family and had to use a blow up mattress in the middle of the living room.
I found Destination Residence to be very attentive and helpful and appreciate the lengths they went to to try to make us comfortable. However, our unit was for the most part uninhabitable. We had workers in our unit more than half the days of our stay. Sometimes they were there for hours. When we got the new couch, my daughter was stuck in the kitchen while it was installed as there was no way out. We had multiple men in our living room at one time, we had to change our plans to accommodate the repairs. It was a mess.
I spent a lot of money to take my family on vacation to Maui, and chose a nice, upscale location and this was terrible.