The staff was friendly enough, but it seemed like they were always on their cellphones. The room was clean. The door to the hall has a 2½ inch gap under it. The deadbolt wouldn't lock because it wasnt lined up with the strike plate on the frame. The beds are extremely soft. I didnt care for that, but it was clean. Sheets were nice, not the cheap scrachy ones like some places use. The thing that really got me, is the handicap room on the third floor. What are they going to do if the elevator goes out? All around, it wasn't terrible. The place was clean, the staff were friendly. Just so many little things that were poorly thought out and poorly executed when they remodeled.