We recently stayed at a hotel where we faced quite a few disappointments. The reception is at the other property and the room was at the other property. Which made our arrival and check-in process pretty cumbersome. In addition to that, we have to call golf cart and our car ( parking is not in the hotel area ) every time we had to go out to explore the Santorini town!
Upon arrival, we were 'upgraded' to a room with a pool instead of the hot tub room we had booked. Given the chilly weather, we were looking forward to the warmth of a hot tub, so this switch was unwelcome. To make matters worse, we found insects on the bed sheets, which was quite distressing. This issue significantly affected our comfort and resulted in a sleepless night for us. Unfortunately, our experience at this hotel did not meet our expectations, and these issues dampened our overall experience.