.The staff it's really kind (as all egyptian people to be honest)
.The food is pretty good and delicious, I dont understand why people complain about the fact that "it's always the same food", its a buffet, what did you expect? Also they change the main dishes during the week
.There are 3 little shop for souvenir, water and food inside the hotel and the owners are really kind and beautiful people, the prices are fixed and fair, we bought a ton of fresh water from them (which is handy because the rooms have a refrigerator).
.There's a stand for organising the tours around sharm which seems pretty good but we booked before knowing it so i cant say a lot about it, but the owner helped us with the taxi to return to the airport and gave us a really cheap price.
.The room is big enough and beautiful BUT (and this is probably the only bad part of this hotel) the bathroom isn't really clean, not that they dont clean it (they come to clean once a day) but the furnitures are old and should really be changed, anyway there are some bathroom inside the hotel which are new and if you dont like yours you can use that without a problem.
.The hotel is located at the beginning of the main road of naama bay so there's police around there, it helps for feeling safe but to be honest after a week i can say "it's not needed" because we felt safe every time, as i said Egyptian people are really kind and easygoing. with 10 min walk you can reach the shops in the main road and the beach